An extension of customer NPS, the Employee Net Promoter Score (eNPS) allows WPB to listen, learn and act on feedback from frontline employees and creates a continuous improvement cycle that enhances their day-to-day roles. Through regular short surveys, it sits alongside and complements other employee insight tools and though escalation processes and prioritisation it drives the change employees want to see.
How did OTM support:
Development of creative strategy and proposition which is scaleable to work across different markets
Creative concept, design and production of complete communication pack (nuanced for each regional audience) including a playbook, toolkit, pitch document, huddle/buzz activities
Production of multilingual KPI guides in PowerPoint and Excel
Animated and UGC videos featuring Market Leads
All localised and transcreated for key markets