The Performance Framework

Your vision. Your journey. Your purpose. 

The Performance Framework provides a clear structure for the frontline to understand the WPB assessment process and discretionary variable pay award, It gives them a set of clear KPIs and sets out what is expected of them in their roles - in line with WPB’s focus on delivering first-class customer experience.

Working with

The Global Incentives Team
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– John Doe

How did OTM support:

Strategic response and development of creative proposition. 
Design and production of communications and guides for different markets in line with local requirements
Production of multilingual KPI guides in PowerPoint and Excel 
Video production - animation and user generated content
Localised and translated for key markets and audience groups

Video: Frontline User Generated Content 

Animated Explainer Videos 

Manager and Frontline Guides

KPI Guides 

A partner you can work with

If you require help to launch, communicate or embed key marketing messages, please contact

Together, we can make HSBC impossible to ignore.